Do you deliver, set up, and pick up?
Yes. Delivery, setup, and pickup are included unless your quote says otherwise. We’ll confirm your setup window ahead of time and coordinate placement with you (and your venue if needed).
What areas do you serve—are there travel fees?
We serve Denver and surrounding areas across Colorado. Travel fees may apply outside our standard service area, and we’ll always confirm any added cost before you book.
Do you require a deposit, and when is the balance due?
Yes. A deposit is required to reserve your date and items, and it’s applied to your total. The remaining balance is due by the due date listed on your invoice.
What do you need from us at the event (space/power/access)?
Please ensure the setup area is accessible and ready during the agreed window, and that a contact person is available by phone. Some rentals require a standard power outlet (example: photo booth, slushy machines), so we’ll confirm requirements for your specific items.
What’s your cancellation / reschedule policy (including weather)?
If you need to reschedule, contact us as soon as possible and we’ll do our best to move your booking based on availability. Weather or unsafe conditions may require rescheduling for certain outdoor setups; the exact terms for deposits/transfers are listed in your invoice/contract.
What if something gets damaged during the rental?
Customers are responsible for damage beyond normal wear and tear. We document condition at delivery and pickup, and any repair/replacement charges follow the rental agreement.